FAQ Gift Cards
Q: Are
the current mall gift certificates still valid?
A: Absolutely. Mall retailers will honor both the current gift
certificates and the new gift card.
Q: Why is there
a fee to purchase a mall gift card?
A: A small fee is added to cover administrative costs of processing
the cards. Since this gift card acts like a prepaid debit card,
there is certain transaction costs associated with it.
Q: Which stores
accept the mall gift card?
A: Any mall store that accepts the Discover Card
Q: What makes
the mall gift card different from other gift cards or gift
certificates?
A: What's the different about the mall gift card is that it can only
be spent at retailers in this mall that accept the Discover card.
Most other mall gift cards can be spent anywhere that accepts that
"branded" form of payment. Certificates can usually be used
only in malls where purchased.
Q: How much
money can I put on a Mall Gift Card?
A: Mall gift cards are available in any denomination from $20 to
$250 per card.
Q: Can I
purchase a mall gift card for someone under 18 years of age?
A: Yes, the mall gift card is a fantastic gift for anyone at any
age!
Q:Can I
purchase an item or service that is more than the amount on my mall
gift card?
A: Yes, simply tell the retailer:
·The exact available balance on your mall gift card.
·Before using the mall gift card, pay the remainder of the purchase
by some other means acceptable to the retailer.
Generally cash or check is preferred.
·If you don’t tell the retailer before you begin the transaction and
you attempt to make a purchase for more than the amount on the mall
gift card, the transaction will be declined because you do not have
enough money on your mall gift card.
·Always keep track of the balance on your mall gift card so that you
do not attempt to make purchases for more than the available
balance.
Q: Why is there an "active thru or valid thru" date on my
mall gift card?
A: Just as with any major credit card and "active thru" date is
required for electronic processing.
Q: Can I use the card at ATMs or get cash back from my
purchase?
A: No, the mall gift card is not a credit card or debit card, so the
gift card will have no functionality at an ATM.
Q: Is it necessary to sign the back of the gift card and the
receipt?
A: No, however, some retailers may require checking some signature
and will likely ask you to sign the card and the receipt.
Q: How can I find out the remaining balance on my mall gift
card?
A: there are at least four ways to determine the available balance
on your mall gift card:
1) Present your card to the mall's customer service staff;
2) Visit
www.mymallgiftcard.com
3) Check the authorization number on the receipt on your last mall
gift card purchase (the majority of Discover merchants will show the
available balance as a part of the authorization number i.e.
authorization code 01234 us $12.25 remaining balance);
4) Call 1-800-798-4099 and follow the voice prompt. The first
call each month is free. Subsequent telephone inquires in the same
calendar month will result in a $.25 fee deducted from the card's
balance.
Q: Can I add funds to my mall gift card?
A: No. The mall gift cards are designed for loading funds only one
time.
Q: What if someone steals my card or uses it without my permission?
A: You should always safeguard your mall gift card as your
would cash, credit card, or a paper gift certificate. unfortunately,
if you lose your mall gift card, it is like losing cash.
Q: Can my lost of stolen mall gift card be replaced?
A: No, however, if you have the original gift card receipt showing
the initial loaded value and the account number of the lost card,
you can send that documentation along with your name and address to
MidAmerica Gift Certificate Company for a refund of the care
account's available balance. The refund amount will be
account's available balance when MidAmerica receives your
documentation. Please allow 6-8 weeks to process your refund.
Q: Can I consolidate the balances on two mall gift cards onto one
card?
A: No. You may however use multiple cards to purchase another mall
gift card provided the combined available balance on the gift cards
you are using is equal to or greater than the minimum gift card load
amount ($20).
Q: Can I use my mall gift card on your mall retailer's web sites?
A: No. The card is designed and programmed to be used only in the
physical store locations that have agreed to accept the Discover
Card.
Q: What if I need to return merchandise that I purchased using a
mall gift card?
A: The retailer's return policy will dictate the options available.
Most likely the retailer will offer a store credit or a store gift
card.
Q: What happens if I haven't spent the entire amount on my mall gift
card before the "active or valid thru" date?
A: Any remaining balance on your card at this point can be refunded
to you. There is no cost for this service. For refunds, send
your card along with your name, address, and phone number via
Certified Mail to:
MidAmerica Gift Certificate Company
P.O. Box 1057
Louisville, KY 40201
Refunds take approximately 6-8 weeks from the time the request is received to process.